Sr Operations Manager, Customer Solutions

Manager, Call Center Operations will lead a team of Managers by providing them with direction, support, and career development.

Manager will oversee the operations of assigned clients and/or teams in accordance with Asurion's Core Values by providing outstanding service to both internal and external customers and cultivating a culture of customer service and sales.

Responsibilities

• Demonstrate innovation by enhancing or creating processes that will improve customer satisfaction, increase productivity, and improve the performance of all clients and teams.
• Improve team member satisfaction by creating an environment consistent with Asurion's Core Values, resulting in retention of leaders and representatives.
• This position is responsible for understanding and complying with operational contractual requirements of Asurion's clients.
• Position responsibilities include coaching and development of Managers and teams to meet and exceed established call center and sales goals, ensuring adherence to established business processes and policies, and creating a positive and fun working environment.