Care Operations Specialist – Workforce & AI Routing
Bsport
- Barcelona, Spain
- Mid Level
- Posted
Join bsport, a leading platform in the wellness industry, as a Workforce Planning & Routing Specialist. In this role, you will manage forecasts, schedules, and support routing to optimize team capacity and ensure clear processes across the support team. You will have the opportunity to work in a fast-paced, international environment and contribute to the future of fitness and wellness tech.
Responsibilities
- Planning and managing volume forecasts, schedules, and weekend rotations for the support team.
- Overseeing routing processes, including assignment rules and language routing, to ensure efficient handling of customer inquiries.
- Monitoring service levels, response times, and backlog, and implementing automation to improve efficiency.