Customer Care Billing

Join bsport, a leading platform in the wellness industry, as a Customer Care Billing representative. In this role, you will be the face of bsport Billing, supporting studios with care and empathy in every conversation. You will handle client billing inquiries, intake client requests, and follow up until the issue is resolved. The ideal candidate will have customer support experience, strong communication skills, a detail-oriented mindset, and fluency in English plus French or Spanish.

Follow-up until closed - Keep the client informed and confirm once the action is completed.

Responsibilities

• Client billing conversations (escalated by Level 1) - Explain billing details and answer questions.
• Client request intake - Qualify client requests for actions like invoice corrections or refunds.