Customer Care App
Bsport
- Barcelona, Catalonia, Spain
- Posted
This job is closed: the employer no longer lists it.
Join bsport, a leading platform in the wellness industry, as a Customer Care App specialist. You will provide expert support to partners using their branded mobile apps, troubleshoot complex issues, and contribute to building and maintaining the apps. Ideal candidates have customer support experience, excellent written communication skills, strong organization, and a customer-first mindset. Fluency in English and either French or Spanish is required.
Responsibilities
- Assurer un support client expert et de qualité pour les partenaires utilisant leurs applications mobiles de marque.
- Gérer les demandes des partenaires escaladées par le support de niveau 1, en fournissant un soutien spécialisé sur les applications de marque en direct.
- Prendre en charge la documentation des cas, en veillant à ce que chaque cas soit clairement documenté et suivi jusqu'à sa résolution.