Strategic Accounts Product Representative

Join Diabolocom, the leading European sovereign cloud contact center and customer experience management platform. As a Strategic Accounts Product Representative, you will strengthen the relationship between our Product organization and our largest enterprise customers, support major commercial opportunities, and act as the primary Product interface for selected strategic accounts. You will work closely with various teams to connect customer expectations with our Product strategy and provide clear visibility on Product scope, dependencies, and roadmap maturity.

Responsibilities

• Establishing and maintaining trusted relationships with strategic customers, acting as their main point of contact for product-related inquiries.
• Translating customer needs into actionable product insights, qualifying requests based on impact, business value, and strategic relevance.
• Coordinating the product contribution to strategic tenders, RFPs, and major sales opportunities, ensuring alignment with internal capabilities.