Account Manager (Principal Consultant)

Join Infinite Lambda as an Account Manager (Principal Consultant) and become a key client partner and collaborative leader. In this role, you will be responsible for owning and growing accounts, ensuring successful delivery, maintaining client satisfaction, and driving commercial outcomes. You will collaborate closely with delivery teams and seek support from Senior Account Managers when needed. This position offers the opportunity to work cross-functionally with Engineering Excellence and Delivery Excellence teams, ensuring alignment between client goals and internal execution.

Establish and nurture strong relationships with assigned clients, serving as the main point of contact and advocate for their needs.

Responsibilities

• Identify upselling and cross-selling opportunities within client environments, driving renewals and contract discussions.
• Define and implement account strategies in line with the direction provided by the Chief Customer Success Officer (CCO), collaborating with sales, marketing, and delivery teams.

Requirements

• Demonstrated ability to manage multi-year accounts in a dynamic environment
• Proficiency in analysing financial metrics and delivering data-driven insights
• Proven extensive experience in account management, client relationship development, and revenue growth
• Outstanding communication, negotiation, and presentation skills
• Commitment to supporting sustainable growth

Excellent problem-solving skills with a results-driven mindset

• Strong consultative skills, with the ability to identify and address client needs proactively
• Strong ability to build inclusive, trusted relationships with business and operational stakeholders, grow toward engaging executive leadership, and create positive experiences
• High level of autonomy and capability to work with minimal oversight while delivering measurable results
• Exceptional collaboration and alignment skills, ensuring seamless interaction between clients and internal teams