Implementation Manager (French Speaker)

Join EQS, a leading provider of compliance solutions. As an Implementation Manager, you will be responsible for managing end-to-end customer implementation projects, guiding customers through project milestones, and collaborating cross-functionally with internal stakeholders. You should have a strong customer focus, project management experience, and proficiency in both French and English.

Responsibilities

• Coordination and management of end-to-end customer implementation projects for EQS compliance solutions.
• Guiding customers through project milestones, timelines, deliverables, trainings, and workshops to ensure a smooth onboarding experience.
• Collaboration with cross-functional teams to keep projects on track and resolve issues proactively.
• You are confident using MS Office and working in a structured way with documentation, timelines, and customer communication

Requirements

• You enjoy managing projects and coordinating multiple stakeholders, and you know how to keep tasks structured and moving forward
• You have C1-level proficiency in both French and English (written and spoken). Spanish or German speaking skills are a strong plus
• You identify with EQS values and bring a responsible, respectful, and trustworthy way of working
• You are comfortable using AI-supported tools responsibly to improve efficiency, structure information, or prepare customer-facing work while applying sound judgment and data confidentiality standards
• You have completed a university degree, vocational training, or gained comparable professional experience in a customer-facing environment
• You show initiative, ownership, and a solution-oriented mindset, while staying customer-focused and collaborative
• You bring first professional experience in B2B SaaS, software implementation, onboarding, project coordination, or a similar client-facing role
• You have a solid IT affinity and feel comfortable learning new software products, workflows, and system-related topics quickly

Preferred

• Experience in compliance, governance, regulatory, or other complex B2B software environments
• Experience delivering customer trainings, workshops, or onboarding sessions in a SaaS context