IT Support Engineer

Join Healthie as our first IT Support Engineer, a hybrid role based in NYC. You'll split your time between engineering work (60%) and ticket-based support (40%). Your responsibilities will include automation, identity and access management, endpoint fleet management, and security and compliance tooling. You'll also be the first point of contact for all IT-related questions and issues across the company. This is a great opportunity for someone who is curious, driven to keep learning, and excited about technology and healthcare.

Contribuer à l'automatisation, à la gestion des identités et des accès, à la gestion de la flotte de terminaux et aux outils de sécurité et de conformité.

Travailler en étroite collaboration avec le directeur informatique pour mettre en place des processus informatiques répétables et évolutifs.

This role is right for someone who is curious, driven to keep learning, excited about technology and healthcare, communicates clearly with anyone in the room, and finds creative ways to solve problems

Experience supporting Zoom Rooms or other AV conference room technology

About Healthie

Engineering Mindset: You're not just a break/fix person. You look for ways to automate, script, and systematize

Responsibilities

• Être le premier point de contact pour toutes les questions et problèmes liés à l'informatique au sein de l'entreprise, en gérant les tickets de support.

Requirements

• AI-Enabled: You actively leverage AI-powered tools to work smarter and faster, and are excited to help others do the same
• You have 1–3 years of experience in an internal IT or IT support role, ideally at a technology or healthcare company. What matters most is curiosity, a willingness to learn, and a track record of taking ownership
• Values-Driven: You embody Healthie's values of Respect, Reliability, and Resilience in everything you do, and bring a spirit of collaboration and trust to the team
• Exceptional Communicator: You communicate clearly with both technical and non-technical teammates
• Apple-First: You are comfortable configuring, troubleshooting, and managing a macOS-only fleet. Experience with Mosyle or another MDM is a strong plus
• Support-Oriented: You've worked with ticketing systems and know how to prioritize, communicate, and close issues with a user-first mindset
• Identity & Access: You understand Google Workspace administration, SSO/SAML, MFA, and the basics of identity lifecycle management
• Office Tech Savvy: You're comfortable working in a physical office environment and can troubleshoot AV, network, and facilities tech on-site

Preferred

• Experience with UniFi networking equipment
• Scripting or automation experience
• Exposure to HIPAA, HITRUST, SOC 2, or other compliance frameworks

Pay

USD 95,000 - 110,000