Technical Support Engineer

Join Merge as a Technical Support Engineer, where you'll provide high-quality support to customers, troubleshoot technical issues, and assist with integrating Merge into their products. You'll work closely with engineering and platform teams, contribute to establishing and maintaining the integration, and help lay the foundation for a successful support engineering team. Benefits include healthcare, unlimited PTO, parental leave, and a 401k.

Responsibilities

• Provide high-quality support to customers and prospects, including troubleshooting technical issues and assisting with integrating Merge into their products.
• Work closely with engineering and platform teams to debug issues, squash bugs, and prioritize customer requests.
• Create and maintain help center guides, runbooks, and internal notes to strengthen our knowledge base.

Requirements

• The ideal candidate will have a strong technical background with experience with APIs, excellent problem-solving, communication, and customer service skills
• Computer science background or other technical/quantitative orientation
• Strong problem-solving skills; experience with scripting for debugging and one-off analyses is a plus

Excellent verbal and written communication skills

• Strong work ethic, a customer-first mindset, goal-oriented approach, and great attention to detail
• 2+ years of experience in technical support, customer facing engineering, or solutions engineering roles

Preferred

• Prior startup experience is a plus

Pay

USD 115,000 - 130,000