Technical Support Engineer

Join our team as a Technical Support Engineer, where you will provide high-quality support to our customers and prospects, troubleshoot technical issues, and assist with integrating Merge into our customers' products. You will work closely with engineering and platform teams, have a direct impact on our customers, and create the foundation for a successful support engineering team. Benefits include healthcare, unlimited PTO, parental leave, and a 401k.

Responsibilities

• Provide high-quality technical support to customers and prospects, including troubleshooting technical issues and assisting with integration.
• Collaborate with engineering and platform teams to debug issues, prioritize customer requests, and ensure timely resolution of technical problems.
• Create and maintain help center guides and documentation, and contribute to the development of a successful support engineering team.

Requirements

• The ideal candidate will have a strong technical background with experience with APIs, excellent problem-solving skills, and excellent communication and customer service skills
• 2+ years in support engineering, solutions engineering, sales engineering, or software engineering
• Strong verbal and written communication skills
• Strong work ethic, goal-oriented, and great attention to detail
• Strong problem-solving skills

Preferred

• Prior startup experience is a plus