Principal Consultant Support Services

Join our team as a Principal Consultant Support Services, where you will be responsible for executing the business unit strategy through the development of sustainable and scalable service offers. You will work closely with key stakeholders, including Sales, Delivery, Platform, and clients, to ensure that the design of services meets the real needs of clients across a global marketplace.

Responsibilities

• Your role will involve designing and developing prototypes, documenting internal service definitions, facilitating ideation and design workshops, and coordinating with other architects and subject matter experts.
• You will also be responsible for producing and maintaining all design documentation and assessing architecture components to ensure risks are minimized.
• Defining and scoping new services and service capabilities in collaboration with the Service Offer Management team.
• Designing and developing paper prototypes for review with clients and stakeholders to ensure feasibility and viability.
• Producing and maintaining all design documentation including blueprints and producing a service design model for transition.

Requirements

Extended knowledge of systems and design thinking

• Ability to establish and manage processes and practices through collaboration and the understanding of business
• Extended knowledge and understanding of IT industry environment and business needs
• Extended documentation skills, in particular business requirements

Ability to persuade, negotiate and influence key stakeholders

• Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations
• Extended communication skills (verbal and written) coupled with good questioning skills

Extended analytical and research skills

• Extended relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders
• Extended knowledge and understanding of the full software development lifecycle
• Bachelor’s degree or equivalent in Information Technology or Computer Science or Business or related field
• Extended relevant experience in similar role within a related environment
• Extended experience working in an Information Technology environment, particularly within IT Operations
• Extended experience in Operations Architecture, Service Architecture, or Pre-sales Consulting role related to outsourced services

Preferred

• Relevant certifications such as Scaled Agile and ITIL are beneficial