Technical Support Engineer

Join , the AI work platform powering ambitious teams. As a Technical Support Engineer, you'll be the primary point of contact for customer product and technical questions, diagnose and resolve complex issues, and drive full-scope service with supporting teams.

Responsibilities

• You'll also have the opportunity to grow your craft and share your knowledge with the team. - Diagnose and resolve complex product questions, technical investigations, and product configuration for customers. - Identify when a customer's need points to a bigger product value opportunity and present solutions that align with their business goals. - Collaborate with Tech Touch teams to hand off or co-own cases that need deeper technical or strategic engagement, ensuring a coherent experience for the customer.