Technical Support Officer

We are seeking a dedicated and customer-focused Technical Support Officer to join our growing business. Based in Sydney CBD, this Level 2 support role will play a key part in delivering exceptional technical support and contributing to a collaborative, high-performing team. Reporting to the Service Delivery Manager, you will provide responsive, professional, and personalised support to employees across the NSW business, ensuring a high level of service and a seamless technology experience.

Please be advised that applications will only be accepted directly rather than via recruitment agencies. #LI-JB1

About Colliers

What’s in It for you?

• We foster an environment in which everyone at Colliers feels respected and comfortable bringing their authentic selves to do their best work.
• It’s our people who set us apart and we actively recruit people who represent the diversity of the communities in which we operate.
• We take great pride in doing what’s right and operating in ways that benefit the business, our people, our clients, our communities, and the environment.
• Experts join experts, and we welcome you to join us as we lead the industry into the future.
• Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.

Responsibilities

• Some of the key responsibilities in this role include: Identifying and proactively resolving IT issues, primarily for the Sydney offices.
• Providing first and second level hardware and software support.
• Adhering to all processes and documenting procedures accordingly.
• Making recommendations on upgrades and replacements when necessary.
• Proactively building the IT brand via local delivery of customer facing technology initiatives.
• Participate in projects as required.
• To be successful in this role, you will have at least 2+ years of experience in a similar position at Level 2-3 helpdesk with the below mentioned technologies and systems. Key technologies you will be familiar with: Windows 11 MS Office 365 – Outlook, Excel, Word, PowerPoint, One Note, One Drive, SharePoint, MS Teams. Citrix. Azure. Audio and Visual (conferencing). SCCM. Intune. ServiceNow.

Benefits

• Named Forbes World's Best Employers 2025 & TIME World's Best Companies 2025!
• Wide range of benefits designed to support your career, wellbeing, and lifestyle.
• Colliers Balance - to support lifestyle & wellbeing.
• Industry leading leave – including 26 weeks of parental leave, additional paid leave, volunteering, and loyalty leave.
• Formal career development & recognition programs.
• Innovative technology & tools to drive your productivity.