Shipping Supervisor

The Shipping Supervisor is responsible for leading all shipping operations to ensure the safe, accurate, and on-time delivery of finished goods to customers and distribution centers. This role supervises daily shipping activities, coordinates with Production, Planning, Customer Service, Transportation, and Warehouse teams, and drives continuous improvement initiatives to achieve operational excellence. The ideal candidate is a hands-on leader with strong organizational skills, excellent follow-up, and the ability to manage multiple priorities in a fast-paced manufacturing environment.

Responsibilities

• Key Responsibilities Operations Management Supervise daily shipping activities to ensure on-time customer deliveries.
• Coordinate shipment priorities based on production schedules and customer requirements.
• Ensure accurate order verification, loading, labeling, and shipping documentation.
• Monitor daily shipping performance against established KPIs.
• Optimize trailer utilization and shipping capacity.
• Coordinate carrier appointments and dispatch schedules.
• Ensure compliance with domestic and international shipping requirements.
• Leadership Lead, coach, and develop shipping personnel.
• Conduct daily shift meetings.
• Assign workloads and balance manpower according to operational needs.
• Monitor employee performance and provide continuous feedback.
• Promote teamwork, accountability, and a positive work environment.
• Support hiring, onboarding, training, and performance evaluations.
• & Communication Maintain close communication with: Production Planning Purchasing Warehouse Transportation Customer Service Escalate potential shipping risks proactively.
• Provide timely operational updates to management.
• Ensure effective communication across all shifts.
• Inventory & Accuracy Ensure shipping accuracy through verification processes.
• Monitor inventory discrepancies affecting shipments.
• Support cycle counts and inventory reconciliation activities.
• Maintain accurate shipping records within ERP systems.
• Identify opportunities to improve shipping efficiency.
• Lean Manufacturing and Continuous Improvement initiatives.
• Develop and maintain standard operating procedures (SOPs).
• Reduce shipping errors and transportation costs.
• Improve dock utilization and loading efficiency.
• Safety & Compliance Ensure compliance with company safety policies.
• Enforce PPE requirements.
• Maintain clean and organized shipping areas following 5S principles.
• Ensure compliance with quality standards and customer-specific requirements.
• Prioritization Multitasking Effective communication Cross-functional collaboration
• High shipping accuracy with minimal errors.
• Effective coordination across Production, Planning, Transportation, and Customer Service.
• Continuous process improvements that reduce costs and improve operational performance.

Requirements

• Experience in a manufacturing environment is required.
• Experience managing hourly employees.
• SAP / ERP Systems Microsoft Office (Excel, Word, PowerPoint) Shipping documentation
• Inventory Control Transportation Coordination KPI Management Lean Manufacturing Root Cause Analysis Continuous Improvement Warehouse Management Systems (WMS preferred)
• Advanced (Bilingual) Verbal communication
• Written communication Business meetings
• Native or Fluent Must be able to communicate effectively with both U.S. and Mexico operations.

Sense of urgency

• Attention to detail Analytical thinking Problem-solving Time management
• Key Performance Indicators (KPIs) On-Time Shipment Performance (OTD) Shipping Accuracy Truck Utilization Dock-to-Load Time Order Cycle Time Customer Delivery Performance Shipping Productivity Safety Performance Inventory Accuracy Employee Attendance Overtime Management Labor Productivity Preferred Certifications Lean Manufacturing Six Sigma Yellow/Green Belt APICS / ASCM (Preferred) OSHA / Safety Training Forklift Certification (Preferred) Personal Attributes The successful candidate will demonstrate: Strong leadership presence
• Excellent communication skills
• High level of ownership
• Ability to work under pressure
• Ability to make timely decisions
• Strong customer service mindset Continuous improvement mentality

Positive attitude High ethical standards

• Well-trained, engaged, and accountable teams.
• Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic has a role for you.
• Logistics and Supply Chain Careers at Dematic Chart your path!
• Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic has a role for you.

Preferred

• Industrial Engineering Logistics Supply Chain Business Administration Related field Experience 5+ years of experience in Shipping, Warehouse, or Logistics.
• 2+ years in a supervisory or leadership role.
• Experience with ERP systems (SAP preferred).

Leadership Competencies Strong Leadership Team Development Coaching & Mentoring Decision Making Accountability Conflict Resolution Adaptability Results-Oriented Integrity Customer Focus Core Competencies Excellent organization skills Strong follow-up and execution

Excellent follow-up and execution

• Success Profile A successful Shipping Supervisor consistently delivers: Safe operations with zero safety incidents. On-time shipments that meet customer commitments.
• Strong follow-up to ensure commitments, corrective actions, and customer priorities are executed on time.

Tasks and Qualifications

What We Offer: Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Logistics and Supply Chain Careers at Dematic Chart your path!