System Administrator

We are looking for a Linux System Admin to join our very successful Infrastructure Managed Services Team responsible for Dematic Software's Infrastructure Managed services customer base.

About Kiongroup

Manchester campus which includes a gym

Dematic software is a leading company in the delivery of innovative software led solutions across a multitude of different industries, that themselves fall under different regulatory requirements- from nuclear and pharmaceutical industries through to standard eCommerce fulfilment solutions.

Within our target markets we are seen as leaders in the UK and increasingly globally.

Responsibilities

• As an Infrastructure Specialist you will be responsible for the day-to-day support of Dematic customers.
• The role will involve mainly project work but also providing support and acting upon and monitoring generated alerts, throughout the lifecycle of Dematic customers sites.
• Where issues arise that you cannot resolve, you will then be responsible for escalations within the team, to ensure the prompt and satisfactory resolution of customer support cases.
• Involvement in the design, tender, procurement and delivery phases of new projects.
• Involvement in the installation/configuration of infrastructure for new customers, and the improvement/enhancement of existing customer deployments.
• The ability to oversee the performance of the infrastructure across the infrastructure managed services customer base and internally for in-house services.
• The ability to Monitor the performance of the servers, proactively identifying issues/abnormalities that may pose a threat to the customer’s service.
• The ability to review performance logs, analysing the performance, identifying trends, patterns and detecting irregular behaviour.
• Managing the monitoring solutions setup, updating, enhancing, modifying the parameters as the infrastructure and systems are updated and upgraded.
• Ensuring that the servers are backed up, and that there is an automatic failover in the case of any server downtime.
• Proactively and reactively applying vulnerability patches to managed sites.
• Communicate with the customer to understand the underlying issue and provide timely feedback Work proactively with others across Dematic to ensure prompt resolution of support issues.
• Provide support to colleagues through knowledge sharing and promoting knowledge sharing initiatives.

Requirements

• Ideally, candidates will have worked in a mixed operating system environment, and will have previously been involved in the full life cycle of infrastructure deployment projects, including architecture sizing through to deployment and ongoing support.
• They will be comfortable maintaining and supporting virtualisation technologies and will have worked in a geographically dispersed environment that incorporates public and private cloud technologies.
• You will need to combine a clear commitment to customer satisfaction with technical skills and the ability to troubleshoot and resolve issues that arise.
• You must have the ability to communicate directly with customers both by e-mail and telephone.
• While you will be educated and supported on the job, an inherent aptitude to technical problem solving will be required.
• The position is office hours based in Stockport and will involve out of hours work and an on-call roster.
• Skills Fluent in English (both spoken and written) A team player with a desire to learn more and train others.

A willing communicator

• Qualified to a good degree level in any technical discipline (or to be able to show that you now possess these skills through extended experience) A willingness to travel to visit customer sites
• Linux preferably Redhat/Centos Nagios Grafana and or Prometheus Configuration automation with Ansible Terraform AWS/Azure/GCP Containerisation technologies such as Kubernetes and Docker SUSE Rancher Nutanix/HyperV/Vmware/SUSE Harvester Veeam Good Network skills (Firewalls & Switches) A driving license.
• Have worked as a Systems Administrator/Engineer/DevOps engineer and have a minimum of 3 years’ experience working with Linux.

Preferred

• Windows Server Knowledge Database Knowledge (MsSQL/Postgres/MySQL(MariaDB)/Oracle) Rapid7 IDR/MDR/IVM/Appsec/CloudSec SOTI Mobicontrol Storage Administration (HPE, Exagrid, Synology) A knowledge of ITIL processes, and ideally ITIL certified

Benefits

• Competitive salary
• Incentive schemes designed to reward individual contribution and performance
• Group personal pension plan with generous
• Company contributions Holidays - 25 days plus bank holidays
• Private Health Scheme (non-contributory for employees)
• Opportunity for international travel
• Life assurance Working at newly refurbished