Administration Assistant

The Administration Associate’s primary responsibilities are to gain introductory knowledge and appreciation of Hylant and the insurance industry by supporting both internal and external customers in a variety of administrative duties and through the self-study education materials provided.

About Hylant

Why Hylant?

• Since 1935, Hylant has been a family‑owned insurance brokerage built on relationships, trust, and a people‑first mindset.
• We believe great work is rooted in understanding people — our clients, our communities, and each other — and delivering thoughtful solutions that rise above the expected.
• Anything But Typical.
• Everything for You. isn’t just a message; it’s how we show up.
• It reflects a culture where people come first, careers are supported with purpose, and going above and beyond is the standard, not the exception.
• At Hylant, you’re more than an employee, you’re part of a team that treats one another like family and works together to make a meaningful impact.

Responsibilities

• Execute On: Provide a high level of customer service to both internal employees and external clients
• Manage a multi-line switchboard
• Sort, process and deliver mail throughout the building
• Manage catering requests, event setups, and corresponding expenses

Answer general questions regarding administrative services

• Provide support of the administration team in whatever function necessary
• Commitment to excellence and demonstration of commitment to quality, taking pride in your work and striving to deliver the best possible outcomes.

Requirements

• Achieved a high school diploma or GED equivalent.
• College degree and/or equivalent business office experience preferred
• Attention to detail, maintaining sight of important projects and details, and ability to learn and retain new information easily

Fluent in Microsoft 365 software

• Team player with the ability to communicate effectively both verbally and in writing
• Ability to work autonomously as a self-starter, with the willingness to adapt and adjust quickly to changing priorities and deadlines.
• Customer-centered mindset, listening and responding effectively to customer questions; resolving customer problems to their satisfaction, measuring customer satisfaction and commitment to exceeding expectations.
• Competence, learning quickly and demonstrating the ability to quickly and proficiently understand and absorb new information.
• Flexibility and adaptability, adjusting quickly to multitasking and changing priorities.
• Coping effectively with complexity, urgent demands and change.
• Acumen in usage of all office equipment.
• Proactively acting without being told what to do and bring new ideas to the company.