Client Relationship Management: Act as the dedicated point of contact for clients, providing regular shipping updates and resolving concerns proactively. - Onboarding & Retention: Guide new clients smoothly through onboarding processes and maintain high service standards to drive account retention - Tracking and Support: Monitor shipments in transit and update clients on delivery progress. - Risk Management: Arrange cargo insurance and handle claims for lost or damaged goods - Documentation Management: Verify the commercial invoices and request for all import/export paperwork to be raised - Rate Negotiation: Negotiate prices and book cargo space with transport carriers and in our internal systems - Proof of Delivery (POD) Management: Collect, verify, and log
Proof of Delivery (POD) documents promptly to trigger client billing and close out files.
Requirements
Organization: Ability to track multiple shipments and schedules at the same time. - Communication: Clear contact with clients, overseas partners, and carriers. - Solving: Quick fixes for delayed cargo, route changes, or customs holds. - Computer Literacy: Skill in using modern logistics and tracking software - Minimum 1 year’s experience in European Road Freight - Customer service skills - Proficient in Math and English - Other languages beneficial - Proficient in Microsoft office (Word / Excel / Teams)
