Customer Experience Specialist - Part Time

The Customer Success Telesales at Rentokil Boecker is responsible for contact management to strengthen the customer relationship which is the key to retention.

Responsibilities

• Rentokil Initial · Riyadh, Saudi Arabia · — · Posted 2026-10-22
• The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
• To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
• Compliant Management- To identify & resolve the customers' complaints within the specific timelines
• Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
• To provide recommendations & suggestions to the branch for improvement

Conduct regular reviews & terminate the non-revival accounts

• Should be able to analyse data and over the challenging areas to improve month-on-month performance.
• Should be able to share the monthly dashboard with the analysis and recommendations

Requirements

Has to be a Saudi Candidate

• Bachelor’s degree in Business Administration, Marketing, Sales, Customer Service, or a related field is preferred.
• At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management.
• Strong communication and telephone selling skills.
• Good command of English and Arabic.

Benefits

• Medical Insurance Class A
• 22 vacation days per year

Apply

[Apply at Rentokil Initial](https://apply.workable.com/rentokil-initial/j/571A8992AE/apply)