Service Planner

# Service Planner

> Rentokil Initial · Newcastle, Australia · Full-time · Posted 2026-11-10

**Workplace:** on_site

**Department:** Administration

## Description

Rentokil is looking for an organised **Service Planner** with strong administrative and communication skills to join the Hygiene team in Newcastle on a full-time basis.

**At Rentokil Initial, we are proud to be the global expert in pest control, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet, every day.**

**The core responsibilities in this role include:**

• Organising and scheduling regular field service activities in the Hygiene Team
• Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager
• Organise installations and jobs for completion within divisional time frames and expectations
• Respond to customer enquiries/complaints on service and, where required, arrange necessary non-routine service calls
• Deal with all paperwork and administration related to service activities and routing of documents for entry into Branch Contracts Computer System
• Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
• Provide ongoing reports requested by management in relation to such items as state of service, jobs, customer service history, specific technician productivity and customer retention
• Maintain reporting spreadsheets within time frames

**The ideal candidate will have:**

• Excellent phone etiquette
• Strong written and verbal communication skills
• Strong computer skills
• Ability to give clear instructions
• Strong collaboration skills
• Strong time management skills
• Previous experience in a similar role or fast-paced office environment

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

If the idea of working in a highly collaborative, friendly, yet busy and hardworking team organisation that is on a growth trajectory sounds like you, please get in touch!

**Employees Testimonial**

_"The team culture is inclusive, family-oriented and feels like a small business even though it is global"_

Lisa Craker

_“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”_

Matt Jones

_“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”_

Renay Fagan

## Apply

[Apply at Rentokil Initial](https://apply.workable.com/rentokil-initial/j/6DB3AB85DF/apply)

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