Bench/ Resource/ Workforce Manager

Job Title: Workforce Management/ Resource Management/ Bench Manager

Lead enterprise-wide workforce planning, resource management, and operational governance to ensure optimal deployment, utilization, and fulfillment of business demand. Partner with business, delivery, TA, HR, and finance leaders to drive capacity planning and operational efficiency.

About Capco

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with

Consultancy of the year in the British Bank Award and has been ranked

Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

We believe that diversity of people and perspective gives us a competitive advantage.

If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Responsibilities

• Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

Operations & Resourcing Manager

• Own workforce planning, demand forecasting, and capacity management across business portfolios.
• Drive resource allocation, utilization, bench optimization, and internal mobility to maximize productivity.
• Partner with business and delivery leaders to align hiring plans with growth and project demand.
• Govern resourcing operations through KPI tracking, reporting, and executive dashboards.
• Identify capacity risks, skill gaps, and hiring priorities, providing proactive recommendations.
• Lead process improvement and automation initiatives to enhance operational effectiveness and scalability.
• Key Metrics
• Resource Utilization
• Demand Fulfilment
• Forecast Accuracy
• Bench Optimization
• Time-to-Staff
• Resource Cost Efficiency
• Stakeholder Satisfaction

Requirements

• 12-15 years of experience in Operations, Workforce Planning, Resource Management, PMO, or Delivery Operations.
• Proven experience managing large-scale workforce planning in consulting, banking, technology, or GCC environments.
• Strong analytical, stakeholder management, and executive communication skills.
• Expertise in workforce analytics, capacity planning, and operational governance.
• Proficiency in Excel, Power BI, Tableau, or similar reporting tools.

Job Title

Workforce Management/ Resource Management/ Bench Manager

Experience: 12+ Years