Customer Happiness Manager - Remote Anywhere

Join Reedsy, a marketplace for authors and publishing professionals. As a Customer Happiness Manager, you will provide support to users, review projects, build customer funnels, maintain the FAQ, suggest product features, and contribute to maintaining a high NPS. You should have 5+ years of customer support experience, a great understanding of onboarding and conversion rate optimization techniques, and strong writing skills. The position is remote and offers benefits such as paid parental leave and an annual team retreat.

Responsibilities

• Offering support to Reedsy users, reviewing projects submitted on the platform, and building customer funnels to reactivate users.
• Maintaining and updating the FAQ based on user feedback and questions, suggesting product features based on user feedback.

Requirements

• Contributing to maintaining a high NPS (currently at 86%) and optimizing conversion rates.

Pay

USD 25,000 - 45,000