Senior Enterprise Account Manager

Join Freshpaint, a leading company in healthcare marketing technology. As a Senior Enterprise Account Manager, you will own the full lifecycle relationship with our customers, helping them navigate the data privacy world and Freshpaint's offerings. You will drive customer success, product adoption, and revenue growth while advocating for the best customer experience. This is a remote position with travel up to 30% of the time.

Assurer la gestion complète de la relation avec les clients, en naviguant dans le monde de la confidentialité des données et en soutenant leur parcours.

Responsibilities

• Retenir et développer les revenus des clients existants, en possédant le taux de rétention net de votre base de clients.
• Mesurer, communiquer et démontrer le retour sur investissement (ROI) à vos clients lors des vérifications et des revues trimestrielles.
• Proficient in aligning technical concepts and features with required capabilities, effectively presenting to diverse stakeholders and engaging with senior executives on technical and business topics
• Proven success in leading customer engagements, fostering B2B/B2C relationships, resulting in increased adoption, customer satisfaction, and contract value growth on both upsells and renewals
• Technical Proficiency & Stakeholder Alignment
• Demonstrated ability to excel in a collaborative, geographically dispersed team environment while also working independently with minimal supervision, managing multiple tasks and requests with outstanding organizational and project management skills

Consultative Customer Engagement

• Facilitate business reviews, and develop and deliver presentations to end users and C-Level executives
• Strong operational discipline with an analytical, process-oriented mindset, employing data-based decision-making and resourceful problem-solving skills to provide optimal solutions
• Team Collaboration & Leadership
• Ability to drive adoption and sell new product offerings and services

Requirements

• Over 7 years of experience in customer-facing roles within enterprise software or SaaS, demonstrating expertise in management consulting, account management, or customer success management
• Deep commitment to customer success and service mentality, with diplomacy, tact, and poise under pressure when addressing customer issues
• Passion for Customer Success
• Analytical & Operational Excellence
• Relationship Building & Growth
• Exceptional oral and written communication skills, with the ability to work cross-functionally

Effective Communication & Collaboration

• Experience working with customer data and/or marketing technology products
• Experience working with integrating data using front-end and server-side APIs

Experience with HTML, CSS, JS, SQL

• Experience in analytics tools or warehouses (Looker, Tableau, Snowflake, Redshift, etc.)
• Knowledge of Force Management’s Command of the Message Framework, MEDDIC, and other common go-to-market frameworks
• Domain expertise in SaaS, Healthcare, Data Privacy, or Enteprrise Healthcare (B2B and/or B2C)

Pay

USD 175,000 - 200,000