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Enterprise Implementation Engineer

Freshpaint

Skills

Required

  • analytics
  • HTML
  • CSS
  • JavaScript
  • project management
  • Google Tag Manager
  • SQL

Preferred

  • front-end
  • integrating data
  • server-side APIs
  • demand-side platforms
  • Trade Desk

Join Freshpaint, a leading company in healthcare marketing technology. As an Implementation Engineer, you will play a crucial role in helping our customers adopt a privacy-first approach to healthcare marketing. You will manage a portfolio of 20-30 clients, ensuring successful implementation and driving adoption and growth. You will also serve as a trusted technical advisor, advocate for the best customer experience, and contribute to the growth of the company.

Responsibilities

  • Drive customer value through implementation and adoption, managing a portfolio of 20–30 clients representing $2–4MM in ARR.
  • Ensure all product features available to the customer are onboarded, and work with Account Management to accelerate adoption of those features.
  • Proactively identify where and how Freshpaint capabilities can deliver incremental business value, working with Account Management to drive expansion opportunities.
  • Effective Communication & Collaboration

Technical Proficiency & Stakeholder Alignment

  • Experience implementing, onboarding, supporting, and troubleshooting platform configurations
  • Strong operational discipline with an analytical, process-oriented mindset, employing data-based decision-making and resourceful problem-solving skills to provide optimal solutions
  • Analytical & Operational Excellence

Team Collaboration

  • Proficient in aligning technical concepts and features with required capabilities, effectively presenting to diverse stakeholders and engaging with senior executives on technical and business topics
  • Facilitate kickoff calls and implementation scoping discussions as necessary with multiple stakeholders, including our customer’s agency partner(s)
  • Ability to drive adoption and sell new product offerings and services

Requirements

  • Exceptional oral and written communication skills, with the ability to work cross-functionally
  • Demonstrated ability to excel in a collaborative, geographically distributed team environment while also working independently with minimal supervision, managing multiple tasks and requests with outstanding organizational and project management skills

Passion for Customer Success

  • Deep commitment to customer success and service mentality, with diplomacy, tact, and poise under pressure when addressing customer issues
  • Clear understanding of web technologies, analytics, and front-end development
  • At least 3-4 years of experience in a Customer Success Engineering, Solutions Consulting, Solutions Architecture, or a similar client-facing role
  • Previous experience and expertise developing, implementing, or managing digital solutions

Working proficiency with HTML, CSS, and JavaScript

  • Working proficiency with tag management platforms like Google Tag Manager
  • Experience working with customer data and/or marketing technology products

Experience with HTML, CSS, JavaScript, SQL

  • Experience in analytics tools or warehouses (Looker, Tableau, Snowflake, Redshift, etc.)
  • Domain expertise in Healthcare Marketing, Data Privacy, or Enterprise Healthcare (B2B and/or B2C)
  • Experience working with customers in the Healthcare industry
  • Deep knowledge of customer data, product analytics, and common vendors in the space

Preferred

  • Experience working with integrating data using front-end and server-side APIs
  • Experience working with demand-side platforms like The Trade Desk, StackAdapt, or similar

Pay

USD 120,000 - 145,000