Customer Success Associate

Responsibilities

• Join AlphaSense as a Customer Success Associate, where you'll support the day-to-day experience of our clients. You'll guide new users through onboarding, help current users build productive habits, and surface early signs of low usage. You'll work closely with Account Managers and partner with various teams to improve the client journey. Your responsibilities will include onboarding and adoption, client engagement, customer health, growth initiatives, market insight support, and product feedback. This is a remote position with opportunities for growth and development.
• Guiding new users through onboarding and helping current users build productive habits.
• Reaching out to low activity or dormant users through email and warm calling to drive adoption.
• Supporting client sessions across a variety of industries and user types, and assisting with onsite or virtual sessions.
• Comfortable speaking with a wide range of user types and guiding them through platform training; able to distill and explain complex issues in simple terms

Requirements

• A client-facing professional with 1+ years of experience in high volume outreach or user support
• Motivated, organized, and able to manage multiple tasks in a fast paced environment
• A strong communicator who works well in a team oriented setting
• Energetic, curious and eager to learn new workflows and industry use cases on the job. Due to our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job!
• Strong at building rapport and keeping conversations clear and simple

Pay

USD 70,000 - 87,000