Customer Experience Representative - German speaker

Join Brevo, a certified B Corp and a leading CRM provider. As a Customer Experience Representative, you will manage and resolve client tickets, handle challenging customers, and work closely with the tech team. Fluency in German is mandatory, and experience in customer management is preferred. Enjoy a collaborative office environment, practical perks, and opportunities for growth.

Responsibilities

• Manage and resolve daily client tickets via email and phone in a timely and professional manner.
• Ensure that clients’ questions and problems are addressed properly and in a timely manner, handling challenging customers as needed.
• Report, analyze and resolve system and operational issues that impact clients, working closely with the tech team to identify bugs.