Strategy and Operations Manager, Consumption Products

Box, the leader in Intelligent Content Management, as a Strategy and Operations Manager for Consumption Products. In this role, you will own the day-to-day operations of a high-priority business, working across diverse teams and reporting directly to senior leadership.

Responsibilities

• You will monitor customer consumption, coordinate operational actions, serve as a subject matter expert for consumption billing, and lead the expansion of consumption billing to new products.
• Ideal candidates have 4+ years of experience in management consulting, program management, or operations, and a strong understanding of SaaS business models.
• Monitor daily customer consumption, overage trends, and program activity, identifying accounts that require action and driving unresolved issues to closure.
• Coordinate and execute operational actions including exception handling, managing customer controls, advising on account-specific treatments, and providing validated data for periodic customer reporting and billing.
• Serve as the first-line subject matter expert for consumption billing questions from Account Teams and GTM stakeholders, providing timely guidance on program mechanics, alerts, and commercial considerations.