Strategy and Operations Manager, Consumption Products

Join Box, the leader in Intelligent Content Management. As the Program Manager for Consumption Products, you will drive the day-to-day operations of a high-priority business, working across diverse teams and reporting directly to senior leadership. This is a unique opportunity to shape the future of Box's monetization strategy and expand consumption-based models across the platform.

Responsibilities

• Monitor daily customer consumption, overage trends, and program activity, identifying accounts that require action and driving unresolved issues to closure.
• Coordinate and execute operational actions including exception handling, managing customer controls, advising on account-specific treatments, and providing validated data for periodic customer reporting and billing.
• Serve as the first-line subject matter expert for consumption billing questions from Account Teams and GTM stakeholders, providing timely guidance on program mechanics, alerts, and commercial considerations.