Founding Customer Success Manager

Join Beam, a global AI startup focused on making a positive impact on society. As a Founding Customer Success Manager, you will play a crucial role in expanding Beam's innovative platform, Beam Notes, into Australia. You will be responsible for onboarding new partners, driving product adoption, and identifying growth opportunities. This is a hands-on, high-impact role that requires exceptional relationship-building skills, strong commercial acumen, and a genuine passion for making a difference in the frontline care sector.

Cultivating strong partnerships with customers, delivering exceptional customer experiences, and driving product adoption.

Responsibilities

• Identifying and securing growth opportunities within existing accounts, developing proposals, and owning a revenue goal tied to long-term contracts.
• Leading pilot evaluations, gathering benchmark data, and analyzing the impact of Beam Notes to demonstrate value to customers.