User Enablement Specialist

Join Beam, a global AI startup dedicated to making a positive impact on society. As a User Enablement Specialist, you will be responsible for the full implementation and adoption journey for a portfolio of accounts, driving performance and account health, being the voice of the customer, and building the function. You will work closely with various stakeholders and have the opportunity to make a significant impact in your role.

About Beam

Being the voice of the customer by understanding how frontline teams work, what gets in their way, and where Beam can make the biggest difference.

Responsibilities

• Owning the implementation and adoption journey for a portfolio of accounts, from activation through to long-term account health.
• Driving performance and account health by tracking usage and adoption, spotting disengagement and churn risk early.