Retail Account Manager

Join Deliverect, a leading SaaS platform in the food tech industry. As a Retail Account Manager, you will be the central point of contact for a portfolio of customers, driving commercial growth and retention, managing strategic accounts, advocating for customers internally, and leading projects. This is a full-time, hybrid role requiring fluency in English and Dutch, expertise in CRM tools, and 3-5 years of experience in account management or a commercial-focused role.

Responsibilities

• Gérer la relation post-vente avec un portefeuille de clients, en veillant à ce qu'ils tirent un maximum de valeur de la plateforme Deliverect.
• Identifier les opportunités d'upsell et de cross-sell, et conduire les chemins d'expansion pour atteindre les objectifs de revenus.
• Construire et renforcer des partenariats à long terme avec les comptes, en menant des revues commerciales trimestrielles et en concevant des stratégies d'engagement adaptées.
• Great commercial acumen and a deep understanding of SaaS business models, subscriptions, and expansion paths (upsell, cross-sell)

Requirements

• Fluency in English and Dutch with strong written and verbal communication skills is essential
• Expert relationship building and communication skills with a high degree of empathy and the ability to engage clearly with internal stakeholders and external customers
• Expertise in CRM tools (ideally HubSpot or Salesforce) for pipeline tracking, interaction documentation, and revenue forecasting
• A good understanding of APIs/integrations and the ability to leverage data to read product usage and identify churn signals
• 3-5 years of experience in Account Management or a commercial-focused role (e.g., Sales), with a proven track record of managing and growing a book of business within the B2B SaaS & Food Tech industry
• Demonstrable project management skills with the capacity to lead and manage multiple complex projects simultaneously for your customers, utilizing project tracker tools