Account Manager (SMB)

Hiya, a leading provider of caller identification and spam detection technology. As an Account Manager, you will be responsible for managing a portfolio of 300+ SMB accounts across the UK and Europe, with full accountability for renewals and expansion. You will communicate with your European accounts in German, French, or Spanish, as well as English. Your role will involve proactive outreach to at-risk accounts, identifying expansion opportunities, and maintaining accurate CRM records. You will also have the opportunity to influence how Hiya serves SMB customers and contribute to the company's growth.

Responsibilities

• Gérer un portefeuille de plus de 300 comptes PME en Europe, avec une responsabilité totale pour les renouvellements et l'expansion.
• Identifier les signaux d'expansion naturels et les convertir en opportunités de vente additionnelle.
• Prévoir la performance du portefeuille et maintenir des enregistrements CRM précis.
• Demonstrated ownership of renewals, expansions, or quota

Requirements

• Business-level German, French or Spanish, in addition to English - confident holding renewal, pricing, and expansion conversations in that language
• 2+ years in Customer Success, Account Management, or a commercial SaaS role
• Commercial instinct - able to spot a growth opportunity, build a case for it, and close it without heavy support
• Comfortable working independently in an environment where not every process is fully defined
• Clear, direct communication with customers and internal stakeholders
• Experience working across UK and European markets
• Experience balancing personalised customer engagement with scale
• Exposure to conversation intelligence, caller ID, or communications technology

Preferred

• Experience managing SMB or Mid-Market customers
• More than one of German, French or Spanish, or an additional European language