Technical Project Manager (EMEA)

Hiya, a leading provider of call protection and identification solutions. As a Technical Project Manager (TPM) for EMEA, you will lead the delivery of complex carrier integrations for Hiya Protect. This role is highly cross-functional and deeply technical, requiring collaboration with various teams and external carrier technical teams.

Responsibilities

• You will own the end-to-end delivery of Protect carrier integrations, define and maintain project plans, and ensure timely delivery of components from carriers.
• Additionally, you will act as the primary point of contact for carriers and manage cross-functional communication.
• Lead the delivery of complex carrier integrations for Hiya Protect, ensuring each integration is planned, executed, tracked, and delivered with precision.
• Collaborate with cross-functional teams, including Engineering, Product, and external carrier technical teams, to bring new Protect integrations to life.
• Define and maintain realistic project plans, milestones, dependencies, and risk registers, and run weekly status meetings to ensure all stakeholders are aligned.
• Own and hold yourself accountable for success – You take responsibility for your results, celebrate wins, and learn from setbacks without excuses
• Do rather than observe – You take initiative, move deals forward with urgency, and find creative ways to overcome obstacles
• Lead by showing up – You bring a clear point of view, engage in open and respectful discussion, and commit fully to team decisions that move Hiya forward

Requirements

• Serve our customers – You lead with empathy, always seeking to understand customer challenges and provide solutions that deliver real value
• 5+ years in technical management or complex technical project delivery (SaaS preferred)
• Familiarity with software development lifecycle basics, Jira for ticket management, and project management methodologies is required
• Proven experience owning large implementations end-to-end, with hands-on involvement in requirements, risks, and stakeholder alignment
• Background in telecom, carriers, SIP/telephony, or adjacent industries

Preferred

• Experience leading integrations involving APIs, AWS, and complex technical data flows

Improve yourself and our business – You embrace feedback, refine your craft, and seek opportunities to make our sales process and customer experience even better

The requirements listed in the job descriptions are guidelines. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you

Strong command of implementation tracking (status docs, dependencies, RAID logs)