Tech Ops Analyst

Join Persona, a high-growth technology startup, as a Tech Ops Analyst. In this pivotal role, you will provide technical assistance to end-users, ensure the smooth operation of our internal systems, and support our New York City-based employees, including the leadership team. This position is ideal for individuals with a strong passion for problem-solving and attention to detail, as well as customer experience skills. Enjoy benefits such as professional development, catered meals, wellness benefits, and unlimited time off.

Assurer le bon fonctionnement des systèmes internes de l'entreprise, en prenant en charge diverses tâches liées à l'informatique.

Comfort building trust through collaboration and successful cross-functional engagements

About Persona

USD 90,000 - 140,000

Responsibilities

• Fournir une assistance technique aux utilisateurs finaux et résoudre les problèmes liés aux systèmes informatiques.
• Collaborer avec l'équipe des ressources humaines pour garantir une intégration et une sortie fluides des employés.

Requirements

• 3 years of experience working in IT or equivalent experience
• Great at finding solutions and explaining your thought process to achieve results
• Strong passion for technology, automation, and efficiency

Firm grasp of IT best practices

• Experience with macOS, Google Workspace, Jamf Pro, and Okta
• Working knowledge of computer systems, security, network and systems administration, databases, and data storage systems