GTM Systems & Operations Manager

Join our team as the GTM Systems & Operations Manager, where you'll play a crucial role in developing and scaling our customer success strategy. You'll work closely with Post-Sales leadership to optimize existing processes, innovate our go-to-market tools, and provide structured programs for our customer-facing teams. This is an exciting opportunity to apply your expertise in organizational strategy, process scalability, and cross-functional collaboration.

Responsibilities

• Definir e implementar processos de ciclo de vida em conjunto com a liderança de Pós-Vendas para apoiar os resultados dos clientes e impulsionar o crescimento dos negócios.
• Desenvolver metodologia, processos e sistemas que suportem nossa metodologia de engajamento com o cliente em todos os segmentos e equipes de clientes.
• Colaborar com equipes de capacitação para gerenciar o cronograma de treinamento durante a integração de novos contratados e a educação contínua.

Requirements

• You’re collaborative; cross-functional work excites you, and you’re able to coordinate projects across multiple stakeholders
• You have a track record of success contributing to strategic improvements, advocating for them internally, and managing their end-to-end deployment
• You’re able to tell a story with data that creates a compelling narrative for business stakeholders
• You have strong attention to detail and excellent written and verbal communication skills
• You have a deep understanding of key Customer Success concepts, metrics, and processes / best practices
• You operate well in fast-paced environments and are able to prioritize initiatives and excel under ambiguity
• A minimum of 5+ years of experience in Go-To-Market operations, strategy, or business consulting in a SaaS company
• You’re comfortable analyzing and visualizing data in Excel, Salesforce, SQL, and BI tools (Looker, Tableau, etc.)

Preferred

• Direct experience in a Customer Success or Solutions Engineering role is a plus

Pay

USD 120,000 - 160,000