Solutions Architect (Software Implementation)

Join our Customer Experience Team as a Solutions Architect, where you'll lead API solution design phases for customer implementations, produce implementation design documents, and act as the technical authority for customers. You'll collaborate closely with engineering, product, and technical support teams, support system testing and user acceptance testing, and provide hypercare support post-launch. This role requires strong technical skills, experience in customer-facing roles, and a passion for solving meaningful problems in the supply chain industry.

Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements

About project44

If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk

Responsibilities

• Lead API Solution Design phases for customer implementations, translating business requirements into scalable, secure, and performant technical architectures.
• Own and produce Implementation Design Documents (IDDs), including system architecture, API flows, data mappings, dependencies, assumptions, and risks.
• Act as the technical authority for customers, providing hands-on guidance and troubleshooting throughout implementation with a broad and deep understanding of project44 APIs, products, and integrations.
• Strong ability to proactively identify, assess, and clearly communicate technical risks, dependencies, and opportunities to both technical and non-technical stakeholders
• Software or SaaS systems delivery

Requirements

• Experience integrating with or supporting TMS and ERP systems is highly desirable
• Supply chain, transportation, or logistics technology integrations
• Proven experience working with API and delivery tools, such as Postman, Observe, JIRA, Confluence, and Microsoft Office (or equivalent productivity tools)

Fluent in English (written and spoken)

• Comfortable working in a fast-paced, cross-functional environment, balancing multiple customers, priorities, and timelines
• Willingness to travel occasionally to support customer engagements and on-site activities as required
• 3–5 years of customer-facing experience in one or more of the following areas:

Preferred

• Spanish OR/AND Italian language skills are a strong plus
• Customer integrations and technical implementations