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Senior Project Manager (Software Implementation)

project44

Skills

Required

  • Supply chain
  • stakeholder management
  • JIRA
  • Confluence
  • Microsoft Office

Preferred

  • TMS / ERP / supply chain systems
  • Software delivery
  • French
  • managing complex, multi-stakeholder projects
  • customer implementations

Join our Customer Experience Team as a Senior Project Manager, where you will lead the end-to-end execution of customer implementations, ensuring projects are delivered on time, within scope, and on budget. You will work closely with Solutions Architects and coordinate cross-functional teams to ensure smooth execution. This role offers the opportunity to work on strategic, high-impact implementations with leading global brands and has a strong focus on customer success and business outcomes.

Responsibilities

  • Lead the end-to-end execution of customer implementations, ensuring projects are delivered on time, within scope, and on budget while maximizing customer satisfaction.
  • Develop and manage detailed project plans, timelines, milestones, and deliverables, ensuring alignment across internal and customer teams.

Requirements

  • Act as the primary point of contact for customers on project delivery, ensuring clear communication, expectation management, and alignment.
  • Ability to communicate effectively with both technical and non-technical stakeholders
  • 5+ years of experience in customer-facing project management roles, preferably within:
  • Fluent in English (written and spoken)
  • Strong organizational skills with the ability to manage multiple projects simultaneously
  • Strong expertise in risk, budget, and stakeholder management
  • Comfortable working in a fast-paced, cross-functional, global environment
  • Supply chain, transportation, or logistics technology
  • SaaS implementations

Willingness to travel occasionally based on customer needs

  • Experience working with project and collaboration tools such as JIRA, Confluence, Microsoft Office, or equivalent
  • Commitment to a #OneTeam mentality, always prioritizing customer value and outcomes over silos
  • A strong team-oriented mindset, embracing collaboration across functions
  • A high level of ownership and accountability across all aspects of project delivery

Preferred

  • Experience with TMS, ERP, or supply chain systems is a plus

Software delivery

  • Additional languages are a strong differentiator, with a strong preference German and French
  • Proven experience managing complex, multi-stakeholder projects with competing priorities and timelines