Desktop Software Engineering Manager

Join AlphaSense, a leading AI-powered business insights platform. As the Desktop Software Engineering Manager, you will shape a new function within Corporate Technology, focusing on enterprise endpoint engineering and internal product quality. You will lead a team of engineers, define processes, and establish standards for the team. This role requires a strong technical background, experience in endpoint engineering, and a passion for building and developing a high-performing team.

Lead a team of engineers responsible for managing mobile device management (MDM) platforms, writing automation, and serving as the technical bridge between Corporate IT and product engineering.

You're energized by building something new: defining how a function should work, earning trust with peers across the organization, and growing engineers who are proud of the quality of their work

You're not looking for a role where you just manage tickets — you want to build something

You hold a high bar for documentation, automation, and root cause analysis, and you bring that standard to everything the team produces

Responsibilities

• Define the operating model for the Desktop Engineering function, including how issues are triaged, escalated, diagnosed, and resolved, and how the team interfaces with product engineering.
• Establish and maintain a process for reproducing, triaging, and escalating employee-reported desktop application issues, including crash analysis, update failures, OS permission conflicts, and performance degradation.

Requirements

• You've been the most technical person in the room in IT settings, and you've also successfully made the shift to leading a team — without losing your instincts for what good engineering looks like

Experience hiring and developing technical talent

• Hands-on background with macOS and/or Windows at a systems/configuration level, beyond standard user support; able to credibly evaluate and guide the technical work of your team
• Proven ability to build and run a technical function: defining process, establishing standards, and driving accountability without micromanaging
• Demonstrated experience with one or more enterprise MDM platforms: Kandji/Iru, Jamf Pro, or Microsoft Intune
• Experience managing or closely partnering with product engineering teams on client-side issues; comfortable reading a bug report, asking the right diagnostic questions, and holding the line on quality
• Strong written and verbal communication skills — able to translate technical issues into business impact for senior stakeholders and translate business priorities into clear engineering work for your team
• 5+ years of experience in endpoint engineering, desktop platform engineering, or a related technical discipline — with at least 2 years in a people management or formal tech lead role
• Familiarity with Jira Service Management for ticket and change management workflows
• Experience operating within a formal security-focused IT program (Zero Trust, SOC 2, endpoint compliance)
• Background in a SaaS product company where Corporate IT and Engineering teams collaborate closely
• Familiarity with Qualys VMDR or similar vulnerability management tooling
• Experience with CrowdStrike Falcon, Cloudflare Zero Trust / WARP, or Okta in an enterprise endpoint context
• Familiarity with Electron-based desktop applications and their specific deployment, update, and permission behaviors on managed endpoints
• Experience with Kandji/Iru specifically, including Blueprint architecture and enforcement scripting

Pay

USD 110,000 - 150,000