jobapplier

Technical Support Engineer (CoreWeave Forge)

CoreWeave

Skills

Required

  • machine learning
  • frontend frameworks

Preferred

  • Docker
  • AWS
  • GCP
  • Azure
  • Kubernetes
  • cloud infrastructures
  • Keras
  • Tensorflow
  • Pytorch
  • matplotlib

Join Weights And Biases by CoreWeave as a Technical Support Engineer. In this role, you will be responsible for quickly responding to user inquiries, triaging bugs and requests, and collaborating with the engineering and product teams. You will also participate in a 24/7 on-call rotation and proactively find ways to improve processes. Ideal candidates should have a passion for connecting with users, an interest in machine learning, and proficiency in Python.

About CoreWeave

A passion for connecting with real users and enabling them to be power users of the product

Responsibilities

  • Quickly respond to all inbound support requests, including email, live chat, and community forums, and triage bugs and requests based on customer type and severity of issue.
  • Collaborate with the engineering and product team when troubleshooting issues and providing feedback on features, and recognize trends in user messages to help identify areas of improvement.
  • Participate in a 24/7 on-call rotation to provide support during weekends, proactively find ways to improve processes and collaborate internally.
  • Proactively find ways to improve processes and collaborate internally

Work autonomously in a self-directed environment

  • Answer messages with a kind, thoughtful tone that makes users feel appreciated and connected to our team
  • Good organization of assigned requests to oversee timely follow-up for every message
  • Experience using any of the following: Keras, Tensorborad, Tensorflow, Pytorch, Pytorch Lightning, Jupyter notebooks, colabs, matplotlib and other ML frameworks and tools

Requirements

  • Interest in machine learning

Python proficiency

  • 2+ Programming experience, from either an engineering role, a computer science degree, or personal projects
  • Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match
  • Customer service experience in a technical SaaS environment
  • Experience in frontend frameworks
  • Previous experience in machine learning

Preferred

  • Experience with Docker, AWS, GCP, Azure
  • Experience with Kubernetes or other cloud infrastructures

Pay

USD 99,000 - 145,000

Every job at CoreWeave