Customer Support Specialist

Join UpCodes as a Customer Support Specialist, where you'll be the vital link between our team and our users. You'll help users maximize their experience on our platform, troubleshoot issues, and provide valuable feedback for product enhancements. Enjoy benefits like health and wellness plans, flexible time off, and a fully remote work environment.

The ideal candidate believes in delivering an above-and-beyond, fundamental human support experience

About UpCodes

• You’re a great communicator and are eager to help our users navigate the platform so they can build affordably, quickly, and enjoyably
• A strong desire and willingness to learn and build as our product and processes evolve

Responsibilities

• Assister les utilisateurs d'UpCodes à tirer le meilleur parti de la plateforme en répondant à leurs questions et en résolvant leurs problèmes.
• Collaborer avec les équipes Produit, Contenu et ingénierie pour résoudre les problèmes des utilisateurs et partager les retours d'expérience.
• Améliorer continuellement la documentation de support interne et les processus, et prendre la tête de l'expansion de notre base de connaissances externe.

Requirements

• You enjoy learning about new technical domains and are a problem solver who can dig deep but also knows when to ask for help to uncover solutions
• A good sense of humor and a down-to-earth personality

A fantastic communicator and conversationalist

• Comfortable working with technical subscription management, billing, and customer account tools. Experience with Chargebee or a similar platform is a plus
• A hustling mentality — no ask should be too small or too big. We’re looking for someone who understands that small tasks can have a huge impact

Extremely organized and detail-oriented

• Fluent in modern, cloud-based work tools (e.g., Google Workspace, Slack, etc.) and comfortable learning and adopting new SaaS tools quickly
• Minimum 2–4 years of experience in a customer-facing role

Pay

USD 60,000 - 75,000