Senior Technical Solutions Manager

Reddit as a Senior Technical Solutions Manager in London, where you'll drive the success of Reddit Ads across the region. In this senior individual contributor role, you'll act as a trusted technical advisor to advertisers, agencies, partners, Sales, Product, Engineering, and regional go-to-market teams. You'll lead complex investigations, advise customers and partners, manage escalations, apply structured technical analysis, influence product and engineering priorities, support product quality and launches, create scalable solutions, improve AI-assisted support workflows, build structure in a growing function, represent EMEA Technical Solutions, and participate in on-call support.

Responsibilities

• Lead complex technical investigations and resolve ambiguous advertiser and partner issues across various aspects of the advertising platform.
• Act as a trusted technical advisor to customers and partners, translating business objectives into practical recommendations across implementation, measurement, troubleshooting, and platform usage.
• Identify recurring technical issues, regional friction points, and operational gaps, and turn findings into clear business narratives, evidence-based recommendations, and actionable roadmap feedback.
• Experience partnering effectively with Sales, Product, Engineering, Support, and external technology providers
• Strong expertise in mobile app advertising, including app event instrumentation, SDK and MMP configuration, attribution flows, SKAN, and app campaign diagnostics
• Demonstrated ability to operate independently, lead through influence, and create structure in a developing function
• Hands-on experience with REST APIs and technical integrations, including reading API documentation, testing endpoints, analysing request and response payloads, and troubleshooting authentication and permission issues
• Deep understanding of digital advertising ecosystems, including campaign setup, targeting, delivery, pacing, bidding or auction dynamics, reporting, attribution, measurement, and advertiser troubleshooting

Requirements

• Excellent written and verbal communication skills, with the ability to explain complex technical issues to both technical and non-technical audiences
• Experience using logs, data analysis, developer tools, and reproducible test cases to investigate technical issues

BA/BS Degree

• Ability to prioritise customer impact, revenue risk, urgency, and scalable solutions in ambiguous situations
• Working knowledge of web technologies and digital protocols, including JavaScript, HTML, CSS, APIs, feeds, and XML
• 7+ years of experience in technical solutions, solutions engineering, ad technology, digital advertising, measurement, integrations, or a related customer-facing technical role