EU Service Governance Specialist

Join NTT DATA, a leading global technology services provider, as a Service Delivery Governance Specialist. In this role, you will establish and maintain an effective governance framework for service delivery operations, ensuring compliance with service level agreements (SLAs) and driving continuous improvement initiatives. You will work closely with cross-functional teams and have a strong understanding of IT service management principles and practices.

Responsibilities

• Establish and maintain an effective governance framework for service delivery operations, ensuring compliance with service level agreements (SLAs).
• Track key performance indicators (KPIs) and drive continuous improvement initiatives to optimize service delivery processes.
• Facilitate service delivery audits and assist in the implementation of audit recommendations, ensuring successful renewal of ISO certifications.