Business Analyst

Join our Enterprise Transformation Team as a Business Analyst. In this role, you will focus on improving Sales & Marketing operations through process analysis, system configuration, and automation. You will work with tools such as Salesforce, Marketo, and Gong, partnering with various teams to deliver measurable improvements in efficiency, data quality, and user experience. Core BA skills are required to analyze problems, design future-state processes, and drive change.

Responsibilities

• Analyser, mapper, and redesign Sales & Marketing processes using lean principles to drive operational efficiency.
• Act as the business lead on system enhancements and new feature implementations across Salesforce, Marketo, Gong and related tools.
• Gather business requirements and translate them into technical specifications for system configuration or automation.

Requirements

• Experience working with CRM and marketing related systems (e.g. Marketo, Salesforce and Gong
• Bachelor's degree in business Information Systems, or related field
• Strong communicator with the ability to engage both technical and non-technical audiences
• Strong understanding of finance processes and their interdependencies with systems
• Excellent analytical, problem-solving, and project management skills

Preferred

• Proven experience leading or contributing to process improvement or transformation initiatives
• Knowledge of Lean Six Sigma or other process mapping tools/methodologies is a strong plus