Client Success Manager

Join BlueVoyant as a Client Success Manager III, where you'll be the primary point of contact for a portfolio of enterprise customers, driving adoption, retention, and customer satisfaction. This fully remote role requires strong experience in the Microsoft Security ecosystem and offers a comprehensive benefits package.

Responsibilities

• Act as the primary point of contact and trusted advisor for a portfolio of enterprise customers, driving adoption, retention, customer satisfaction, and strategic alignment throughout the customer lifecycle.
• Coordinate customer communications and engagement activities across internal teams and customer stakeholders, leading recurring customer meetings, operational reviews, and escalation calls.
• Drive customer adoption, engagement, and utilization of BlueVoyant products and services, supporting customer retention initiatives and renewal planning activities.
• Experience driving adoption and value realization for SaaS platforms and managed security services
• Experience partnering with Sales teams to support customer retention, renewals, and account growth

Requirements

• Experience developing, maintaining, and improving operational processes, frameworks, and customer engagement models, contributing to operational maturity within customer-facing organizations
• Demonstrated ability to independently manage strategic customer relationships with minimal oversight
• Exceptional organizational and project management skills with the ability to manage competing priorities in a fast-paced environment
• 5+ years of experience in Client Success, Customer Success, Professional Services, IT, Cybersecurity, or related technical customer-facing roles
• Hands-on experience with the Microsoft Security stack, including Microsoft Sentinel and Microsoft Defender, with the ability to discuss technical capabilities, integrations, and customer use cases
• Proven experience managing large, complex enterprise accounts with multiple business units and executive stakeholders

Ability to travel to client sites when required

• Excellent verbal, written, and presentation skills, with the ability to communicate technical concepts to both technical and business audiences
• Ability to create and execute customer success strategies and service improvement plans
• Strong understanding of enterprise buying environments and the ability to build relationships with key decision-makers
• Bachelor's degree in Business, Information Technology, Cybersecurity, or a related field, or equivalent professional experience and certifications
• Experience presenting to executive stakeholders and facilitating strategic customer workshops
• Experience supporting global or multinational enterprise customers

Preferred

• Client relationship management experience within Managed Security Services, Cybersecurity, SaaS, or technology-focused organizations
• Experience working within a Big Four or leading consulting organization
• Industry certifications such as CompTIA Security+, Network+, CISSP, or equivalent cybersecurity credentials