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Program Manager (CBO Office)

Booking.com

as a Program Manager in the Chief Business Officer (CBO) Office. In this pivotal role, you will lead the growth, engagement, and alignment of a 500+ person craft encompassing Strategy, Business Operations, Program Management, and Change Management. You will champion the adoption of cutting-edge AI solutions, drive standardized ways of working, and build an inspiring community across our global organization. This highly visible role requires extensive experience in executing complex strategy-to-execution plans, managing large communities, and a strong working knowledge of AI and technical expertise.

About Booking.com

  • If you are an outcome-focused leader passionate about raising the bar and connecting people with technology, this journey is for you
  • Proven Track Record: Extensive experience executing complex strategy-to-execution plans and managing large communities (500+ employees) within a large-scale, international environment (5K+ employees)

Responsibilities

  • Lead the growth, engagement, and alignment of a 500+ person craft encompassing Strategy, Business Operations, Program Management, and Change Management (SBOPC).
  • Own the AI roadmap for the SBOPC craft by scoping, developing, deploying, and driving broad adoption of scalable AI workflows in collaboration with tech teams.
  • Drive broad organizational adoption and continuous improvement of the Booking Program Standards, embedding them as the default in AI solutions.

Requirements

  • Mindset & Approach: Highly proactive, pragmatic, customer-centric, and accountable leader who thrives in ambiguous environments and continuously raises the bar
  • AI & Technical Expertise: Conceptual and hands-on experience designing and deploying AI solutions using LLMs (ChatGPT, Claude, Gemini, Glean), combined with strong working knowledge of the Atlassian Suite (Jira, Confluence)
  • Process & Program Management: Deep expertise in developing, embedding, and continuously improving standardized ways of working and role-specific L&D plans across multi-departmental organizations
  • Senior Stakeholder Management: Demonstrated ability to influence, advise, and collaborate effectively with executive-level stakeholders (Director level and above)

Preferred

  • Event & Communication Mastery: Exceptional written/spoken communication skills with a proven background in owning end-to-end events for 100+ attendees and managing multi-channel communications