Product Support Specialist

Join Blink, a company dedicated to empowering deskless workers with a mobile enterprise super-app. As a Product Support Specialist, you'll be the go-to expert for product queries and technical issue escalations, providing outstanding customer-centric support and collaborating closely with internal teams. This hybrid position requires working from the Sydney office at least three days a week.

Responsibilities

• Internally recognized as Blink product experts, providing expert input to Product teams and conducting internal and external feature enablement sessions.
• Delivering outstanding customer-centric product and technical support, managing technical support tickets from triage to resolution.
• Identifying trends in tickets that require documentation updates, ticketing system enhancements, or other automations to improve the end-user experience.