IT Engineer

Join Quince, a growing technology operations team, as a Senior IT Engineer. In this role, you will support the company's IT infrastructure, manage employee onboarding and offboarding, oversee IT asset lifecycle, and provide day-to-day technical support to employees. You will also collaborate with global IT and security teams, support office technology operations, and contribute to continuous improvement projects. The ideal candidate has 4-8 years of IT support experience, strong problem-solving abilities, and a customer service orientation.

Support Quince’s IT infrastructure, ensuring smooth day-to-day operations for all employees, including managing employee onboarding and offboarding from an IT perspective.

Awareness of data security and compliance standards (e.g., SOC2, ISO 27001)

Responsibilities

• Oversee IT asset lifecycle, including procurement, deployment, tracking, maintenance, and decommissioning of laptops and peripherals, and handle user access provisioning and de-provisioning across core business systems.
• Collaborate with the global IT and security teams to implement best practices and ensure data protection compliance, and contribute to continuous improvement projects such as process automation and IT system enhancements.

Requirements

• The ideal candidate is proactive, detail-oriented, and passionate about delivering exceptional internal support experiences
• Comfortable working independently and collaboratively across global teams
• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)

Detail-oriented with strong documentation habits

• Ability to prioritize tasks and manage multiple support requests simultaneously
• Prior experience in a corporate or fast-paced startup environment supporting distributed teams
• Strong customer service orientation with effective communication skills
• 4–8 years of IT support experience
• Excellent problem-solving and troubleshooting abilities
• Strong understanding of macOS and Windows operating systems

Proficiency with Google Workspace, Okta, and Slack administration

• Experience supporting video conferencing systems such as Zoom and Google Meet
• Familiarity with asset management tools and ticketing systems (e.g., Jira, Zendesk, FreshService)
• Hands-on experience or working knowledge of MDM tools like Jamf (for Mac) and JumpCloud (for Windows)
• Experience with directory and identity management platforms, especially JumpCloud
• Basic understanding of networking concepts — Wi-Fi troubleshooting, VPN, switches, and firewalls

Preferred

• Preferred) Experience in retail, e-commerce, or technology industries