Project Manager (Enterprise Merchandise)

Join Quince as a Project Manager, where you will be the operational backbone of our enterprise sales process. You will partner directly with Account Executives to manage the complete order-to-delivery lifecycle for clients, ensuring flawless execution and exceptional customer experience. Your role is critical to scaling our enterprise business while maintaining the quality and attention to detail that defines Quince.

Assumer la responsabilité de la gestion complète du cycle de vie des commandes pour les clients, en veillant à une exécution sans faille et à une expérience client exceptionnelle.

Responsibilities

• Suivre et mettre à jour tous les progrès du projet dans notre suivi des opérations B2B, en partageant des mises à jour opportunes avec les clients et les responsables de compte.
• Identifier proactivement les opportunités d'optimiser les opérations, de réduire les tâches et de proposer des solutions qui améliorent l'expérience client.

Requirements

• Proficiency in Google Workspace

Self-starter comfortable working in a fast-paced environment

• Extremely detail-oriented with ability to operate with a sense of urgency
• Experience managing internal and external stakeholders with distinct approaches
• Customer service oriented and customer obsessed—committed to exceeding expectations at every touchpoint
• 1+ years of experience in project management, operations, or vendor management

Preferred

• Familiarity with CRM or project management platforms to track client data, order status, and communication history (Hubspot preferred)
• Exposure to apparel, decoration, manufacturing, or promotional products industry
• Customer experience or customer-facing background (email-based support, retail customer service, or account coordination)

Pay

USD 62,500 - 75,000