IT Support Specialist

Join Silvus, a leading technology company, as an IT Support Specialist. In this role, you will provide technical support to end users, troubleshoot hardware and software issues, and maintain the company's IT infrastructure. You will report to the Senior IT Support Lead and be responsible for responding to Help Desk IT support tickets, installing and configuring hardware and software, and maintaining documentation related to the company's IT infrastructure. This position offers flexible work models, paid time off, health care benefits, and opportunities for learning and development.

Provide technical support to end users, troubleshoot hardware and software issues, and maintain the company's IT infrastructure.

Responsibilities

• Respond to Help Desk IT support tickets in a timely manner, install, configure, and maintain hardware and software.
• Develop and maintain documentation related to the company's IT infrastructure and support processes, and maintain an up-to-date inventory of all hardware and software assets.
• If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team

Requirements

• Highly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint)
• Strong interpersonal skills with a positive and enthusiastic attitude
• All employment is contingent upon the successful clearance of a background check
• Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with a positive attitude and communications (both to team members and other staff)
• Must be a U.S. Citizen due to clients under U.S. government contracts
• Proficient PC skills in a Windows and IOS environment required
• Experience with Layer 1 Networking and Cabling

High School Diploma or GED

• 3+ years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures
• Have working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune
• Experience installing/uninstalling and licensing/de-licensing enterprise software
• Completion or in progress of a graduate degree

Preferred

• Prior experience in a fast-paced office environment
• Linux and macOS skills are highly desirable