Technical Support Analyst (Hybrid)

Join Motorola Solutions as a Technical Support Analyst for the Avigilon Alta suite. In this hybrid role, you will be the key connection between complex cloud-based security platforms and our installation partners. You will analyze and resolve technical challenges related to cloud software, mobile applications, and physical hardware wiring. You will also drive knowledge generation, collaborate across functions, and provide technical expertise. The position offers flexible work models, paid time off, health care benefits, and more.

Technical certifications such as CompTIA A+ or CCNA

Responsibilities

• Analyser et résoudre les problèmes techniques complexes liés aux plateformes de sécurité basées sur le cloud, aux applications mobiles et au matériel physique.
• Gérer proactivement le cycle de vie des cas de support client au sein du CRM pour garantir des escalades transparentes et une communication claire.
• Collaborer avec les équipes internes, y compris la gestion des produits, l'ingénierie et les ventes, pour communiquer les retours des utilisateurs.
• Technical support or customer service experience

Requirements

• 1+ years of experience in Technical Support or Customer Service
• Legal authorization to work in Canada is required
• High School Diploma or higher
• If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team

Preferred

• Experience supporting access control systems or video management software
• Working knowledge of Windows Server administration and network configuration