Senior Customer Success Manager

CoderPad, a company on a mission to improve the technical interviewing experience and create a more inclusive tech community. As a Senior Customer Success Manager, you will own a portfolio of mid-market accounts, ensuring customer satisfaction, retention, and strategic health.

Gestionar un portafolio de aproximadamente 40-50 cuentas de clientes de mercado medio, enfocándose en la retención, adopción, satisfacción y salud estratégica.

Responsibilities

• You will lead onboarding plans, monitor customer health, develop success plans, drive renewal conversations, and conduct business reviews.
• You will also serve as the voice of the customer internally and collaborate with cross-functional teams.
• Liderar los planes de incorporación para garantizar que los clientes logren un rápido tiempo de valor con fuertes trayectorias de adopción.
• Desarrollar y ejecutar planes de éxito del cliente que se alineen con los objetivos comerciales de cada cliente.

Pay

USD 120,000 - 130,000

Benefits

• This role is remote and offers competitive salaries, stock options, and comprehensive benefits.